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Below is a copy of the Welcome
Letter all new patients of our practice receive.
We welcome you to our practice. Our training in family
practice equips us to take care of the health care needs of virtually everyone –
male or female, newly born or advanced in age. We perform minor surgery, allergy
injections, lab tests, and health maintenance for all family members.
Our office hours are by appointment.
 | Monday, Tuesday, and Thursday 9:00 AM to 8:30 PM |
| Wednesday and Friday 9:00 AM to 4:30 PM |
| Saturday 9:00 AM to 12:00 PM |
If you are ill, call as early in the day as possible so that
we can accommodate you promptly. When the office is closed, call 392-9100 and a
recorded message will instruct you how to reach the doctor on call.
PAYMENTS AND INSURANCE
We participate in the following: Please check with your insurance to verify
coverage in our office.
| Cancer Services Program |
Multiplan/PHCS |
| Child Health Plus & Family Health Plus (Excellus and MVP
only) |
MVP Commercial and Senior Products |
| Excellus Blue Cross/Blue Shield Commercial and Senior
Products |
MVP/Cigna |
| HealthNow/WNY BCBS |
Some Aetna, Univera, and United Healthcare |
| Medicaid (Blue Choice Option/MVP Option) (NOT FIDELIS) |
Sidney Hillman |
| Medicare |
Tricare/Champus |
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If you are covered by one of these plans, we will submit the charges for any
covered services for you. If you have insurance other than those listed, payment
is required at the time of service. You should then submit your paid receipt to
your insurance company and they will reimburse you directly. Always save your
receipt since you may need it for your insurance or tax return.
Payment is always expected at the time of service unless you have made prior
arrangements with the Billing Department.
Co-payments, medications, and allergy shots MUST be paid for at the time of
treatment.
REFERRALS
| If your insurance requires referrals, you must get a referral from us before
going to see some specialists. |
| If you see a doctor when you are out of the area, call our office at your
first opportunity. We will make the necessary referral to your insurance
carrier. |
| Should you need your referral number, please call your insurance carrier to
retrieve that number. |
HELP US TO HELP YOU MORE EFFICIENTLY.
| Let us know if you move, change your insurance, job, or telephone number. |
| We need to know about family changes (marriage, baby, divorce, etc.). |
| Tell us how to reach you in an emergency (work number, cell phone, etc.). |
| Call to cancel if you are unable to make an appointment.
Chronic missed
appointments could result in termination of care. |
| If a problem arises, tell us. We will do the best we can to help you with it. |
| Bring prescription refills to your appointments whenever possible. |
| Avoid calling Monday & Tuesday mornings (during busy phone times) with
non-emergent issues. Call our office with non-life threatening emergencies (like
cuts, animal bites, possible fractures, etc.). If at all possible, these cases
will be handled in the office. If not, we will advise you which emergency room
to go to and we can notify the emergency room of the situation. If you feel you
have a life-threatening emergency, call 911 for help. |
LET’S WORK TOGETHER TO MAINTAIN YOUR GOOD HEALTH.
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