Welcome Letter

Below is a copy of the Welcome Letter all new patients of our practice receive.

We welcome you to our practice. Our training in family practice equips us to take care of the health care needs of virtually everyone – male or female, newly born or advanced in age, even pregnant women. We perform minor surgery, allergy injections, lab tests, joint injections and casting, and health maintenance for all family members.

Our office hours are by appointment.

Monday, Tuesday, Thursday 9:00 am to 9:00 pm

Wednesday and Friday 9:00 am to 5:00 pm

Saturday 9:00 am to 12:00 pm

If you are ill, call as early in the day as possible so that we can accommodate you promptly. When the office is closed, call

392-9100 and a taped message will instruct you how to reach the doctor on call.

PAYMENTS AND INSURANCE

We participate in the following:

Aetna - US Healthcare (University of Rochester Self Insured Plan) *

Blue Choice, Blue Choice Select, Blue Choice Senior, Blue Choice Option *

Preferred Care, Preferred Care Gold (EXCEPT Preferred Care Option) *

Via Health Plan *

Crossbridge Physicians (United HealthCare PPO, Select, RMSCO)

Family Health Plus

Child Health Plus

Blue Cross/Blue Shield

Medicare (including Medicare Railroad)

Medicaid

Monroe Plan

Tricare (coming soon)

Worker's Compensation

Motor Vehicle Accident

If you are covered under one of these plans, we will submit the charges for any covered services for you. If you have insurance other than those listed, payment is required at the time of service. You submit your paid receipt to your insurance company and they will reimburse you directly. Always save your green and white receipt since you may need it for your insurance or tax return.

The starred (*) insurance plans have some special rules:

	There is a co-payment required by your insurance company contract each time you visit the office for any service. An additional $10 fee will be charged for unpaid co-payments.
	You must get a referral from us before going to see some specialists.
	When our doctor sends you to the ER at any time, for any reason, you should let our receptionist know at your first opportunity so that a referral can be made if necessary.
	If you need a doctor when you are out of the area, call our office at your first opportunity. We will make the necessary referral to your insurance carrier.
	You will need to get your referral number from your insurance carrier.

Payment is always expected at the time of service unless you have made prior arrangements with Billing. Co-payments, medications, and allergy shots MUST be paid at the time of treatment.

HELP US TO HELP YOU MORE EFFICIENTLY.

	Bring your medications (list or pill bottles) into each appointment!
	Let us know if you move, change your insurance, job, or telephone number.
	We need to know about family changes (marriage, baby, etc.).
	Tell us how to reach you in an emergency (work number, cell phone, etc.).
	Call to cancel if you are unable to make an appointment. Chronic missed appointments could result in termination of care.
	If a problem arises, tell us. We will do the best we can to fix it.
	Bring prescription refills to your appointments whenever possible.
	If possible, avoid calling Monday & Tuesday mornings (during busy phone times) with non-emergent issues.
	Call our office with non-life threatening emergencies (like cuts, animal bites, possible fractures, etc.). If at all possible, these cases will be handled in the office. If not, we will advise you as to which emergency room to go to and we can notify the emergency room of the situation. If you feel you have a life threatening emergency, call 911 for help.

LET’S WORK TOGETHER TO MAINTAIN YOUR GOOD HEALTH.

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Below is a copy of the Welcome Letter all new patients of our practice receive.

PAYMENTS AND INSURANCE

Send mail to webman@hiltonhealthcare.com with questions or comments about this web site. Last modified: 08/11/10

Send mail to webman@hiltonhealthcare.com with questions or comments about this web site.
Last modified: 08/11/10